The downside is that he's a bit of a flake. When I showed up for my appointment today, he had mistakenly double-booked the time and was running 40 minutes behind and asked if I could wait. In the past, this kind of timing mix-up would have irritated me to no end and I'd have let him know it. Even if I wasn't in a rush. But I knew he was struggling to get customers and he had given me a free haircut a few months before so I just took a deep breath, smiled and said "take your time." I didn't have any where I needed to be, parking was free for 2 hours, and there were a bunch of magazines on the rack that I hadn't read. It was no big deal to hang out.
Just as I sat down with a big pile of mags to wait, he told me he'd like to offer me a free glossing and conditioning treatment (and certificates for a free haircut for two friends) since I had been so NICE!

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